Notice to Passenger
（Applicable to the China HK Ferry terminal/ HK Macau Ferry Terminal/Tuen Mun Ferry Terminal to and from Pearl River Delta route only）
Articles 1 Apply area
1.This notice is applied to the passengers and their luggage going to and fro different ports in Guangdong Province and Hong Kong in waterway that is under the agency of Chu Kong Passenger Transport Co., Ltd.
2.The passenger who buys or holds the ticket, which is issued by the carrier subject to this notice, it is indicated, he/she accepts all the regulations listed.
Articles 2 Buying ticket
1.Passenger, who holds the valid passport, travelling document and visa, can buy the ticket subject to this notice.
2.A child with 5 full years of age or above shall pay full price for the ticket. A child with one full year of age or above and below five full years of age shall buy child ticket. Each adult can bring an infant with below one year of age traveling by the ferry. Free ticket for an infant shall have no seat provided. If the number of limitation of bringing the child with free ticket exceeds, the ticket shall be brought according to the number of exceeding.
3.Passenger shall hold the ticket to travel by the ferry only for the limitation of indicated date, route and the voyage. The overdue ticket is void.
4.After arriving the destination port, if the local government refuse landing, and the passengers are necessary to be sent back with original ferry, they shall still need to buy the return ticket.
Articles 3 Travel by ferry
1.Passenger shall arrive the designation port one hour before subject to the indicated date and departure time printed on the ticket and shall proceed to check-in before boarding subject to the indication of the terminal staff. It shall not be allowed to enter the gate 10 minutes before departure.
2.The carrier shall have the right to refuse the person who is excessive drinking, suffer from infection diseases, serious illness, mental disorder or who is recognized to have inappropriate behaviors.
3.If a passenger is found with no ticket, full price ticket shall be double charged. Travelling by ferry with holding the invalid or false ticket, two thousand Hong Kong Dollars (HK$2,000) of penalty shall be charged and the legal responsibility will be reserved to be claimed. The passenger who loss their ticket or hold the incomplete ticket, the child who are above one year of age and below five years of age have not brought the ticket, shall all be necessary to buy the ticket separately. The child who are above five years of age are only hold the ticket for child shall be necessary to make up the deficiency.
4.Passengers who are in Hong Kong terminal or on the ferry shall comply with any notice from the staff or agent of the carrier.
Articles 4 Ticket refund and ticket amendment
1.Passenger who returns the ticket shall go to the ticket office 1 hour before departure to arrange the refund and 40% deduction shall be charged. (The departure tax imposed by Hong Kong Government will be fully returned) The refund shall not be accepted if the passenger request within 1 hour before departure, however, passenger can get the refund of the departure tax imposed by the Hong Kong Government with one month at the ticket office, any delay will become invalid.
2.If the passenger return the ticket, it shall be necessary to cancel the baggage shipment beforehand. Having changed the arrangement of shipment, the refund can then be accepted.
3.Owing to the force majeure reason or the responsible of carrier, caused the necessity of the change or cancellation of the schedule, the carrier shall make the announcement on the date of departure at the ticket office or terminal. Passenger can get the refund for the full amount of ticket together with departure tax at the ticket office within one month; passenger can also arrange to shift the ferry. Any delay will become invalid.
4.For passengers with full-fare tickets purchased at Chu Kong Passenger Transport direct ticketing offices or via Chu Kong Passenger Transport on-line ticketing, ticket amendment can be made at least one hour before original ferry departure time at above mentioned ticketing offices. Service charge of HKD$20 per ticket applies.
Articles 5 The limitation of passenger baggage
Every passenger who holds the ticket can carry the baggage with weight not exceeding 4 kg (the volume not exceeding 0.028 m. Passenger, who holds adult ticket travelling by large passenger ship (not large power supporting ferry) shall be able to make the shipment of one piece of baggage within 30 kg (the volume not exceeding 0.2 m for free. Passenger who hold the adult ticket travelling by high speed passenger ferry (large power supporting ferry) shall be able to make the shipment of one piece of baggage within 20 kg and with volume of not exceeding 0.1 m for free. If the baggage exceed the above regulations, it shall be necessary to obtain the approval of the carrier and process the shipment arrangement. The shipment shall be charged with miscellaneous charges according to the standard regulations.
Articles 6 baggage shipment
1.The following articles shall not be allowed to make shipment:
(1)Dangerous articles, dirty articles, easy to damage articles and animal.
(2)Gold, silver and the relative product, currency, securities, Jewel, antique, cultural valuable articles, etc.
(3)Bad packing articles;
(4)overload, oversize articles.
2.Passenger who makes the shipment shall be necessary to complete the relevant procedures 30 minutes before starting the journey; otherwise the carrier shall have the right to refuse the shipment.
Articles 7 The prohibited carrying articles and the punishment of breach
1.Combustibles, easy to explode, radioactivity, corrosiveness and poisonous articles;
2.The articles are possible to infect disease or send out peculiar smell;
3.The articles are possible to damage ferry or endanger some other people and property safety;
4.Attacking weapon and ammunition;
5.The articles is prohibited by Government and Customs to be carried;
6.the domestic animal influences ferry are hygiene;
7.Due to the goods having modified for shipment or hand carry the above prohibited articles resulting any incident or loss, person involved or responsible person shall take the whole responsibility;
8.To prevent any above-prohibited articles bringing to the ferry and ensure the safety of passenger and ferry, the person on duty of the carrier or the carrier's agent have the right to open baggage for inspection. The passenger shall give adequate tolerance and cooperation. For any uncooperative passenger, the carrier shall have the right to refuse them to go on board.
9.Passenger who bring or consign the shipment that is not allowed to the ferry, resulting any loss to other passenger or the other ferry shall take the responsibilities to pay for compensation. For the safety of the ferry and the passenger, the carrier shall have the right at any time and any place to unload, destroy and make the above-prohibited articles not able to be harmful without any responsibility of indemnity.
Articles 8 Incident's responsibility and the exemption
1.No notice shall be given in advance for the reasons of the force majeure, ferry breakdown, incident resulting the termination of journey or changing to the port nearby, arrival behind schedule, changing vessel during the journey. The carrier shall not take any responsibility to any loss caused by this unwilling hold up and obstruction.
2.The carrier shall not take any responsibility of any loss or damage of baggage and personal belongings that is not caused by the carrier.
3.The carrier shall not take any responsibility of any death, hurt and illness of passenger which is not caused by the carrier;
4.Any damage to the facilities on board the ferry is caused by the passenger no matter of intentionally or unintentionally, the responsible person shall take the responsibility.
Articles 9 The carrier shall not bear any of indemnity for any loss and damage due to the reason listed below:
2.Any damage and spoilage causing by the internal factors of the baggage;
3.Any damaged causing by inappropriate package;
5.The baggage's package is undamaged, but inadequate quantity and weight;
Articles 10 The indemnity for any loss of consigning baggage in carrier's responsibility.
1.Owing to the carrier responsibility resulting the baggage wholly or partially loss or less, the carrier shall bear the indemnity. The amount of indemnity shall be calculated by Twenty Hong Kong Dollars per each kilogram (HK$20/kg). The maximum indemnity amount is Six Hundred Hong Kong Dollars (HK$600). The indemnity of damaged baggage shall refer to the degree of its damage, but shall not exceed the maximum indemnity amount of loss or less.
2.If the baggage for shipment is loss or less, the consignor shall ask the carrier for indemnity within one month from the baggage loss date. Any delay shall not be accepted. The carrier shall give the result of the indemnity to the person whom asked for indemnity within one month after receiving the requirement document. Even the indemnity is refused, it shall promptly inform the other side.
Articles 11 Indemnity of passenger casualties due to carrier's responsibility
1.Due to the incident of passenger ferry or the carrier's responsibility resulting the passenger casualties, the carrier shall handle it according to the relative regulations of The People's Republic of China
2.Due to the incident of passenger ferry or the carrier's responsibility resulting the passenger casualties, the family or oneself shall make the requirement of indemnity within one month after the event occurred and provide the necessary evidence to the carrier. Any of that delay will be seen as automatically giving up to claim for the indemnity.
Articles 12 Applicable law
Any disputes and indemnity requirement causing by this notice is arbitrated by the Court of China. This notice is exercised jurisdiction over The People's Republic of China.
Entrusted by the passenger ferry companies of the ports in Guangdong Province, Chu Kong Shipping Enterprises (Holdings) Co., Ltd. issues the announcement of this notice.
Chu Kong Passenger Transport Company Limited (hereinafter referred to as CKS) understands that your privacy is important and is fully committed to protecting it. The CKS website is offered to you conditioned on your acceptance of the terms, conditions and notices contained herein.
CKS reserves the right to change the terms, conditions and notices under which CKS website and its services are offered. You are responsible for reviewing these terms and conditions and additional terms posted each time when you use CKS website. Your continued use of CKS website constitutes your continuing agreement to all such terms, conditions and notices.
Personal and Non-Commercial Use Limitations
Unless otherwise specified, CKS website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, reproduce, transfer or sell any information, software, products or services obtained from CKS website.
No Unlawful or Prohibited Use
As a condition of your use of CKS website, you will not use CKS website for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the CKS website in any manner which could damage, disable, overburden, or impair CKS website or interfere with any other party’s use and enjoyment of CKS website. You may not attempt to gain unauthorized access to CKS website, computer systems or networks connected to CKS website, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through CKS website.
Our Commitment to Privacy
Protecting your privacy is important to us. To better protect your privacy, we provide the notice explaining our online information practices and the choices you can make about the way your personal data is collected and used. Personal data is any information that identifies or can be used to identify, contact, locate or be traced back to the specific person to whom such information pertains, or from which identification or contact information of an individual person can be derived. Personal data includes, but is not limited to, any personally identifiable information, such as a person’s name, address, phone number, fax number, email address, financial profile, medical profile, credit card information or any other information by which one is reasonably able to personally identify a person.
The Information We Collect
When you entered to our company website, we may obtain your personal information, we may collect tracking information such as your browser type, the type of operating system you use, the name of your internet service provider, the pages you visit to our web site and how you arrive at our website. This information collected is to increase the functionality and user-friendliness of our site and to identify areas for improvement of our website.
When you voluntarily provide to CKS website, entered or uploaded by you or in any way related with your use of CKS website, is used to allow entry to areas of website. This personal information may include, name, address, date of birth, telephone number and email address etc. Financial information provided to CKS website may also be collected for purchase of ferry tickets online.
Your personal data and any personal data provided by you, for compliance and any other legitimate purposes as may be required, authorized or permitted by the applicable law, will be used by us for the purposes improving your experience while you use our website, to allow you to purchase ferry tickets.
Sharing of Information
To facilitate the above, (the personally identifiable information we collected) and any other personal data provided by you, may be stored at transmitted between the offices of CKS and its affiliates for carrying out the above mentioned ( “Information We Collect”), and disclosed to relevant government departments and related organizations and to the authorized people with responsibility for carrying out the purposes.
Your personal data may also be shared, in confidentiality, with such service providers as may be currently used or selected in the future by us to assist with the administration and management of the data (namely with cloud service providers, mobile apps or other entities). Your personal data may be disclosed to other third parties only when one or more of the following applies:
By using this website, you confirm that you authorize us, and confirm that you had obtained all relevant consents for that purpose, to collect, use, store, transfer, disclose communicate and process, automatically or mechanically, any of your personal data as herein stated.
You acknowledge that the transfers hereby authorized may constitute a regional transfer of your personal data and that the different jurisdictions where the recipients are incorporated may have different data privacy laws and protection. Your personal data will be kept by the recipients only for the necessary period of time and thereafter if legally required.
Persons under the age of eighteen (18) are not permitted to enter purchase ferry tickets or any products online unless duly authorized by their parents or guardians. It is your sole responsibility to ensure that your jurisdiction does not have any applicable restrictions on age that would otherwise limit your ability in browsing, using, or otherwise retrieving information through this website. In case of doubt, it is advised that you consult with your local authority or legal advisor for further clarification.
To ensure the correct operation of our website, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you are using and enable the websites to store such data as your preferences or items in your shopping cart.